FREQUENTLY ASKED QUESTIONS
To better serve you, we’ve compiled a list of the most commonly asked questions. If you don’t see your question answered below, please reach out to our customer support team via live chat or email us at customer.service@fortunoffbys.com. We’re always here to lend a hand.
Do I need an account to shop Fortunoff Backyard Store B2B?
Yes, an account is required to see product pricing, request a quote, and to make an online purchase.
Ho long does it take to get approved?
Non-tax exempt organizations are immediately issued their Trade Program account and are eligible to shop with Fortunoff Backyard Store B2B's designer discount. Tax-exempt organizations must be manually processed and approved. Once the application and documents have been submitted, we will accept or deny the account application within 48-72 hours.
Who is eligible to join Fortunoff B2B?
Anyone can browse Fortunoff Backyard Store B2B’s site, but interior designers, architects, home developers, trade customers, and other professionals who are furnishing commercial projects and need customized outdoor furniture solutions are our primary customers.
What services do you offer for businesses or interior designers?
We provide a dedicated sales team and project management to interior designers, home developers, hotels, golf courses, and any other commercial space.
What are my shipping options?
We offer White Glove Delivery, freight, and for smaller items, shipping via parcel carrier. For more information, visit Shipping & Delivery or contact our customer support team.
Do I have to pay for shipping?
Yes. Shipping prices vary based on a number of factors. Visit Shipping & Delivery for more information or contact our customer support team.
How do you deliver furniture?
Most orders are delivered by truck delivery with our White Glove service: items are delivered to the job site during a delivery window and are unpacked and fully assembled. Some smaller products such as outdoor accessories can be delivered by parcel carrier which does not include White Glove service (check the product page for details).
Are all of your products available online?
No. Because of the custom nature of our products, we are unable to show every product we carry online. However, we have catalogs and other resources to help you find the best solution for your commercial furniture needs.
How can I view an order I placed?
If you have an account with Fortunoff Backyard Store B2B and are signed in to the same account with which you placed the order, you should be able to view your order online under My Account. If you are unable to access your order, please contact our customer support team for assistance.
When will the items in my order be available?
Because many of our products are custom ordered, each product has an approximate lead time on the product page. Please refer to this lead time or contact your Project Manager for information.
What is your return policy?
Because many of our products are custom ordered, we do not accept returns. However, we can order a replacement item in the event of a defect or damage caused by delivery. Please Contact Us if you require assistance with a replacement item.
How can I cancel my order?
To cancel your order, please contact your Project Manager or our customer service team.
